Mutoh Belgium

Here is one small example of Mutoh´s technical support ( there are many - many more ) >>

July 2012

We needed technical assistance. Our machine has been used - minimally - yet well cared for - YET WAS NOT PRINTING.

The technical assistance ( where we purchased our printer ) - was out on holiday we phoned mid-july.

July 2013 - 
we still have no response from Mutoh - and have not been able to fully use our $10,000 machine FOR ONE YEAR - lots of money lost !!!

We wrote to the European Headquarters in Belgium in August 2012 >>

>> -----Original Message-----
From: no-reply@markomo.be [mailto:no-reply@markomo.be]
Sent: vrijdag 24 augustus 2012 10:07
 To: Webmaster; Service
Subject: Service Contact EN

Product name : FALCON GRAPHICS RJ-4100
Product serial number : not sure
 Problem description : We have a MUTOH FALCON RJ-4100 which has not been
used for one year. We did many Power Cleans - and do not see ink coming
out through the tubes into the waste bin (cover is off).

What should we do ?

Firmware version : not sure
Ink type used : DYE
Name Mutoh dealer : LI DISTRIBUCIONES
Installation Date : 2002
 Name : xxxxxx
 Company : xxxxx
 E-mail :xxxx
 Phone : xxxxxxxx
Country : SPAIN

> ----- Original Message -----
> From: "Service" <Service@mutoh.be>
> To: <info@xxxxx>
> Sent: Friday, August 24, 2012 1:49 PM
> Subject: RE: Service Contact EN
>
>
>> Dear,
>>
>> This is very sad that you have this trouble but of course also normal if
>> the unit was not used for more than one year than there are different
>> things who needs to be checked and if necessary changed.
>>
>> - head
>> - damper
>> - maintenance station
>>
>> I think it is maybe better to take contact with the local dealer.
>>
>> Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen
>>
>>  Christophe Blaivie
>> Technician
>> mailto:Christophe.Blaivie@mutoh.eu

> -----Original Message-----
> From: xxxxx
> Sent: vrijdag 24 augustus 2012 15:58
> To: Service
> Subject: Re: Service Contact EN
>
> Our local dealer LI Distribuciones are out on holiday.
> Is there something we can do ?
> 

----- Original Message -----

From: "Service" <Service@mutoh.be>

To: "xxxxx

Sent: Monday, August 27, 2012 9:57 AM

Subject: RE: Service Contact EN

> Dear,
>
> Only thing you can try yourself is to connect a syringe at the exit tube and try to pull ink through the system. Note that you have to push the head to the utmost right position in the capping station while pulling the syringe.
> If this action does not help you have to contact a MUTOH  dealer in Spain for assistance.
>
>
>  Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen
>
>  Stefaan Laveyne
> Training Manager
> mailto:Stefaan.Laveyne@mutoh.eu>
>  Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 14 45  

Mon 8/27/2012 11:12 AM

Only thing you can try yourself is to connect a syringe at the exit tube and try to pull ink through the system. Note that you have to push the head to the utmost right position in the capping station while pulling the syringe.
If this action does not help you have to contact a MUTOH  dealer in Spain for assistance

Which tube - 1 or 2 ?

Back to LI - see log xxxx

Tuesday	SEPT 4 – Raul -- called him 3-30 – 4-30 to 5
	Tried 5.30 – no pick up phone
		Jorge called back 1000 – 1200 euros to replace parts
Thursday	Sept 6 – called 9.03 – hung up
		called LI 9.45 – busy w/ a sale all am
Wed	Sept 12 – called – hung up
Thursday	Sept 13 – called 5.41 – installing call tomorrow 9.30

We finallyyyyyyyyyyyyyy were able to speak with Raul Vega - the only tech at LI.

He screamed that we had to send him (a bank transfer) - 1,588 euros ($2,150) -  before he would come to see what our machine needed.

He had us write down the following:

2 months the machine drys up (not true nor never told before - nor written anywhere to inform us)

heads color	311.04
head black	275.32
Dampers 4	80.00
maint station	224.74
TOTAL PARTS	891.10
CARTRIDGES	320.00
TRIP TO CHECK	36.00
one hora if buy all	60.00	without limit
trip	36.00
	1307.10	21.00%	274.491	1581.59

SERVICE CHG  - 96.00 euros / hour - to review the printer + travel - 36 euros

We asked why we had to pay for all these parts before he saw the machine ?

He answered that if the parts were not needed - he promised to return our money.



We then asked for a written estimate with all he said above included - to be emailed to us.

Raul Vega hung up abruptly. All the above was screamed at as.

FROM OUR LOGS >>

Tuesday	SEPT 4 – Raul called him 3-30 – 4-30 to 5
	Tried 5.30 – no pick up phone
		Jorge called back 1000 – 1200 euros to replace parts
Thursday	Sept 6 – called 9.03 – hung up
		called LI 9.45 – busy w/ a sale all am
Wed	Sept 12 – called – hung up
Thursday	Sept 13 – called 5.41 – installing call tomorrow 9.30
Friday	Sept 14 – called 9.21 – 9.46 – he is talking to compañero 10.16 – 10.30 needs change – I have to pay before – hacer una transferencia como un cliente nuevo antes de venir

Raul screamed - It is a waste of time to check machine. Needs all new. To check 96 euros / hour – to replace parts 60 euros / hour + all time needed included in this one price – yelled then hung up

VERY STRANGE INDEED

------------------------------------------------------------------------

We decided to phone Belgium - to find another technician in Madrid.

Sept 14 -	Wendy
9 – 4 pm	00 32 59 56 14 00

WE EXPLAINED WHAT HAD HAPPENED TO A WENDY. SHE SAID >>
"YOU HAVE TO SPEAK WITH A MR. PRASSE - CALL MONDAY ..."

Back to HQ - YOU WILL NOT BELIEVE THIS STORY ... WE DO NOT KNOW WHERE THESE PEOPLE ARE FOUND - THE FLEA MARKETS ??

----- Original Message -----

From: Harald Prasse

To: info@xxxxx

Cc: rvega@li-distribuciones.com

Sent: Tuesday, September 18, 2012 12:10 PM

Subject: Falcon

Dear,

Thank you for being such a long time customer. Indeed the Falcon was a very highly appreciated machine in its days.

After our recent phone call and your mail I understand that your machine has been standing still for about one year and you would like to have the machine back in working order.

Over the phone you have had an estimate of possible costs for your machine. This estimate, I suppose, was based on the assumption that the machine has not been working for one year. Under similar circumstances it is fair to assume that dampers, capping station print heads and possibly other parts of the ink trajectory have occurred some damage. Once the repair has started this can be conclusively decided.

Please note, as I told you over the phone, that LI Distribuciones has indeed the best trained technicians and are very likely the only ones left that still know that particular type of machine.

Maybe Mr. Vega can send you his estimate in a digital form to your mail address so you can peruse it at your leisure.

I hope you will get to a satisfactory solution for your printing environment. In that respect I would like you to also note that any form of Windows driver that would send data to your printer will not use any correct colour management or even permit to use the resolution and other options available in a proper RIP program. Once you make your decision on the way to pilot the machine this would possibly make the difference.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald PrasseSales Desk Manager
Harald.Prasse@mutoh.eu
Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 81 32   

Mutoh Belgium nv  EMEA Headquarters  Archimedesstraat 13, 8400 Oostende - Belgium   Email  mutoh@mutoh.be - Web  www.mutoh.eu

Email Disclaimer - Privacy Statement     Virus Disclaimer - Please Read

Tue 9/18/2012 12:35 PM

Dear Mr. Prasse,

Thank you for your email.

We will look forward to receiving a written proposal/estimate to check the machine we purchased from LI Distribuciones. Futher to our telephone conversation - I would like LI Distribuciones to inform me of the debt they say we have with them.

Best Regards,

Electronically Signed,

(PLEASE REMEMBER - WE HAVE BEEN TRYING TO HAVE OUR PRINTER CHECKED SINCE JULY 15TH - two months had gone by - WE WERE SHORT ON THE PATIENCE STORY)

Tue 9/18/2012 1:31 PM

Dear Mr. Prasse,

You write:

"Maybe Mr. Vega can send you his estimate in a digital form to your mail address so you can peruse it at your leisure."

As I said on the phone - my time is extremely limited and would love to have leisure time to peruse a possible digital estimate - however - we beg Mutoh to be responsable for their machines and offer rapid and efficient solutions.

I have been waiting for a solution since August 14th, 2012. I beg for a proper - legal solution rapidly - as we need the machine - that is why we purchased it.

Best Regards,

Electronically Signed, 

----- Original Message -----

From: Harald Prasse

To: xxxxx

Sent: Tuesday, September 18, 2012 2:29 PM

Subject: RE: Falcon

Dear Mrs. xxxxx,

Thank you for reminding me about the legalities in this case. I actually forgot to mention during our pleasant phone conversation that you should take into account the actual age of your equipment.

The machine you referred to is a Falcon RJ-4100, unless I am mistaken. That machine type was withdrawn from marketing in December 2002 and thus became obsolete. We try to keep stock for these older machines for at least five years. By now close to ten years have passed by. This means that some pieces might already not be available anymore. Even if this is not the case, yet it will happen at some point in time in the future.

This might be therefore be a good point in time to think about replacing your equipment and have some continuity built in. A machine in similar size but with much higher productivity would be sold today below 5500EUR.

I am aware of the incremental cost but thought you should know this as well.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald PrasseSales Desk Manager
Harald.Prasse@mutoh.eu
Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 81 32   

Mutoh Belgium nv  EMEA Headquarters  Archimedesstraat 13, 8400 Oostende - Belgium   Email  mutoh@mutoh.be - Web  www.mutoh.eu

Email Disclaimer - Privacy Statement     Virus Disclaimer - Please Read

SO FAR - WE HAVE BEEN GIVEN AN ILLEGAL DEMAND TO PAY AN OUTRAGEOUS UNNECESSARY AMOUNT OF FUNDS - AND NOW - TOLD THAT THERE "MAY NOT BE PARTS IN THE FUTURE" - AND WE SHOULD PURCHASE A NEW PRINTER - FROM THEM TO BOOT !!!!

ALL THIS JUST TO HAVE A TECH CHECK THE MACHINE.

Tue 9/18/2012 2:37 PM

Dear Mr Prasse,

Thank you. I am happy with the machine we have. When we do consider purchasing a new machine - we will take your offer and your company´s technical support into consideration.

Again, I beg Mutoh:

Please help us find a good technician in Madrid who will try to see what is truly needed with an honest and professional assessment.

Tue 9/18/2012 2:41 PM

Mr. Prasse,

Please be aware that Spain and the Common market do have requirements - including written estimates.

Best Regards,

Electronically Signed, 

To: Harald Prasse

Sent: Tuesday, September 18, 2012 2:40 PM

Subject: Re: Falcon

Dear Mr Prasse,

Again, I beg Mutoh:

Please help us find a solution to see what is truly needed to have our machine working - with an honest and professional assessment.

Thank you,

A WEEK LATER -- NOTHING. ABSOLUTELY NO REPLY.

Sent: 25 September 2012 14:59
To: Harald Prasse
Subject: Fw: Falcon

Dear Mr. Prasse,

I am still waiting for your reply.

Thank you,

xxxxx

----- Original Message -----

From: Harald Prasse

To: xxxxx

Sent: Friday, September 28, 2012 8:44 AM

Subject: RE: Falcon

Dear Mrs. xxxxx,

You might have found out  that I was not in the country for a while, hence no reply until now.

Please note that for all repairs our importing companies have all the training necessary, as I mentioned before. In this case LI is your partner to talk to and they have all the confidence from our side in their ability to find the appropriate solution. Please do not expect that we wold send a technician over to Spain for this repair. This would not be feasible, since it is technically not necessary and financially forbiddingly high.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald PrasseSales Desk Manager
Harald.Prasse@mutoh.eu
Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 81 32   

Mutoh Belgium nv  EMEA Headquarters  Archimedesstraat 13, 8400 Oostende - Belgium   Email  mutoh@mutoh.be - Web  www.mutoh.eu

Email Disclaimer - Privacy Statement     Virus Disclaimer - Please Read

Fri 9/28/2012 10:41 AM

Dear Mr Prasse,

If you recall -  I wrote to Mutoh last September 17th about Li. We spoke and you sent your email CC to Raul Vega on September 18th. You also mentioned that Li said that I owe them funds - which I have absolutely no record or knowledge of.

After phoning Li from August 14th until finally speaking briefly with Raul Vega on September 14th - I have not heard from them/him. Since Raul Vega hung up the phone on me - after requesting a written estimate - I have not heard from him/them.

I am sorry I purchased such an excellent machine without proper professional technical support who respond with written estimates and payment conditions. Actually Li just does not respond at all.

I do not know what to do at this point. Please advise.

Best Regards,

Electronically Signed, 

----------------------------------------------------------------

INSERT - THIS IS THE "GROUP" AT MUTOH HQ - YIKES !!

PHOTO - 2011

Strong team: Nele Dely (Department of Textile), Harald Prasse (sales), Stephan Heintjes (Product Marketing), General Manager Vanhoutte and Vanessa Daelman (. Research, from left).

http://archiv.der-siebdruck.de/index.php?id=439

----------------------------------------------------------------

----- Original Message -----

From: Harald Prasse

To:xxxxx

Sent: Friday, September 28, 2012 11:28 AM

Subject: RE: Falcon

Dear Mrs. xxxxx,

The only idea that is left to possibly get things going again would be to address the company LI as such and not a particular person. They have several technicians and the owner may take a different attitude.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald Prasse
Sales Desk Manager
Harald.Prasse@mutoh.eu

From: xxxxx
Sent: 28 September 2012 11:33
To: Harald Prasse
Subject: Re: Falcon

Dear Mr Prasse,

I tried to speak with the owner, José, and he has not returned my calls. Is there another company perhaps, who have a technician ?

Best Regards,

Electronically Signed,

De: Harald Prasse [mailto:Harald.Prasse@mutoh.eu]
Enviado el: Friday, September 28, 2012 11:53 AM
Para: Jxxxxx
Asunto: RE: Falcon

Dear Mrs. xxxxx,

You can try CPS in Torregon de Ardoz, but their technician has not worked with those machines since he started much later.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald Prasse
Sales Desk Manager
Harald.Prasse@mutoh.eu

Sent: 28 September 2012 12:24
To: Harald Prasse
Subject: Re: Falcon

Do you have their phone number ?

De: Harald Prasse [mailto:Harald.Prasse@mutoh.eu]
Enviado el: Friday, September 28, 2012 3:32 AM
Para: xxxxx
Asunto: RE: Falcon

You can try +34916761803

Good luck.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald Prasse
Sales Desk Manager
Harald.Prasse@mutoh.eu

Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 81 32   

Mutoh Belgium nv  EMEA Headquarters  Archimedesstraat 13, 8400 Oostende - Belgium   Email  mutoh@mutoh.be - Web  www.mutoh.eu

Email Disclaimer - Privacy Statement     Virus Disclaimer - Please Read

WE FINALLY FOUND A "TECHNICIAN" IN MADRID - ON OUR OWN. EDUARDO ZAFRA - TECHNOHARD.

300 EUROS TO COME AND LOOK AT THE FRICKING MUTOH PRINTER.

HE CAME AND LOOKED AT THE MACHINE - OCTOBER 1st 2012.

60 EUROS / HOUR + 75 EUROS TO COME OUT.

HE STAYED 30 MINUTES - SAID THERE MUST BE A SHORT CIRCUIT IN THE MOTHER BOARD - AND HE NEEDED TO HAVE US TRANSPORT THE MACHINE TO HIS SHOP - WHERE HE HAD HIS TOOLS - TO FIND THE EXACT REASON IT WAS NOT PRINTING. HE SAID HE WAS SKILLED AT SOLDERING ELECTRONICS - AND THERE WAS NO PROBLEM .... HE COULD DEFINITELY HAVE IT WORKING IMMEDIATELY.

WE ASKED WHAT WE OWED FOR THE TRIP TO COME OUT AND TELL US TO TAKE THE MACHINE TO HIM. HE SAID NOTHING.

THIS IS A WHOLE OTHER PAGE OF ABSURDITIES - COMING SOON.


WE DID PUT OUR BUSINESS ON HOLD - TOOK OFF PAYMENT OPTIONS ON THE INTERNET AND HAD MANY OTHER OBLIGATIONS - WE PUT THE MUTOH ON THE "TO DO" LIST.


WE FINALLY RECEIVED OUR NEW COMPUTERS MARCH 2012 - WINDOWS 7.
WE PHONED BELGIUM FOR THE DRIVERS AND TECH HELP TO INSTALL THE PRINTER.

WE HAD THE PRINTER - PRINTING BLACK - ALL PARTS WORKING - NO COLOR.



WE - AGAIN - PHONED BELGIUM TO INSTALL THE MUTOH PRINTER ON OUR NEW COMPUTERS --- READ >>>

From: xxxxx
Sent: 16 April 2013 18:06
To: Harald Prasse
Subject: RE: Falcon

Dear Mr. Prasse,

Even though we recorded our conversation this morning – I would like you to confirm my understanding – to avoid and “misinterpretation”.

WE UNDERSTAND THAT:

1 – Mutoh (Central European Office) will not help us install the printer we purchased in 2000 – into our new computer.

2 – The drivers you helped us download – will not function with Windows 7.

3 – You will not sell us parts for our printer directly.

Thank you for a prompt response,

PUT THIS ANSWER IN YOUR PIPE AND SMOKE IT - THE ANSWER HAS NOTHING TO DO WITH MY 3 QUESTIONS ABOVE !!!!!

De: Harald Prasse [mailto:Harald.Prasse@mutoh.eu]
Enviado el: Wednesday, April 17, 2013 1:19 PM
Para: xxxxx
Asunto: RE: Falcon

Dear Mrs. xxxxx,

Thank you for coming back to me to indeed clarify.

During our agreeable conversation I had the impression that I explained that we have taken great effort to establish a network of accredited distributors of our machines in all countries we offer our goods in. I pointed out to you that we do indeed have two representatives in Madrid, LI Distributiones, who I believe you bought your printer from, and CPS who are also active in that geographical area. Neither of those suited your needs as far as I could tell from your explanations. Instead you resorted to a third party company selling Chinese counterfeit over the Internet to source your spare parts and contracted a local IT person to do the repairs of your printer. Please let me point out to you that this person has certainly never had any training in our factory on servicing any of the piezo inkjet printers you are using.

The installation of your RJ-4100 which has not been for sales since 2002, eleven years ago, is something that a local technician should do given that you have chosen to change your computer system to an operating system that was not available when the machine was sold. For that reason neither the then published Windows 95 driver nor the later Windows XP driver, available from our publicly accessible web-site are guaranteed to work under the Windows 7 system you have recently acquired. This is what I tried to explain during our phone call. (an old program does not necessarily work on a very recent operating system)

As far as purchasing of spare parts from Mutoh directly I would again like to point you towards our locally available representatives. They can help you with many of the spares you might need. Let me also point out to you that it is not a given that all spare parts for a machine of roughly 13 years old are still available.

Please come back to me in case you are not clear about one or the other aspect. I will try to help you get going again for as far as our means permit.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald Prasse
Area Sales Manager
Harald.Prasse@mutoh.eu

Tel +32 (0)59 561400 Fax +32 (0)59 807117 Tel Direct +32 (0)59 56 81 32   Mobile +32 (0)478 838 602

I TRIED TO GET THE 3 QUESTIONS ANSWERED - 

From: xxxxx
Sent: 17 April 2013 16:09
To: Harald Prasse
Subject: RE: Falcon

Thank you for your email below.

Again, please answer my three questions.  Just put an “X” by your answer:

1 – Mutoh (Central European Office) will not help us install the Mutoh printer we purchased in 2000 – into our new computer.

YES -

NO -

2 – The drivers you helped us download – will not function with Windows 7.

YES -

NO -

3 – You will not sell us parts for our printer directly.

YES -

NO -

De: Harald Prasse [mailto:Harald.Prasse@mutoh.eu]
Enviado el: Wednesday, April 17, 2013 4:24 PM
Para: Jxxxxx
Asunto: RE: Falcon

Dear Mrs. xxxxx,

Please read through the mail I sent earlier. I did already reply in full and do not see any reason to answer a question in one word if that is not giving the correct answer. Things are not always that simple.

Vriendelijke groeten, Best regards, Cordialement, Mit freundlichen Grüßen

Harald Prasse
Area Sales Manager
Harald.Prasse@mutoh.eu

Mutoh Belgium nv are a subsidiary of Mutoh Holdings Co. Ltd., Tokyo, Japan (TYO : 7999 “MUTOH”).

Founded in 1991, the company’s activities encompass sales, technical and commercial marketing, product support, after-sales service and distribution of Mutoh's CAD/CAS hardware (professional sign cutting plotters and large-format full-colour piezo printers for CAD, commercial inkjet printing, sign and soft sign applications).

Note:

http://www.mutoh-hd.co.jp/en/group/index.html

OUR COMPUTER WAS CONNECTED BY OUR US TECHS - COMPUTERS - YET THE DRIVERS MR. PRASSE HAD US DOWNLOAD ARE FOR A MODEL RJ-4000 - A MODEL FROM A YEAR EARLIER.

De: xxxxx
Enviado el: Wednesday, April 17, 2013 10:52 AM
Para: Harald Prasse (Harald.Prasse@mutoh.eu)
Asunto: RV: Dell Service Request: 875226438

This, is Customer Support Mr. Prasse.

De: [xxxxx]
Enviado el: Wednesday, April 17, 2013 5:43 PM
Para: info@xxxxx
Asunto: RE: Service Request: xxxxxxxx

I would suggest using your other XP machine, when  you partician a hard  drive with a second OS I have seen weird things happen. You have a business to run and I wouldn’t want any further issues to happen. Please install the Motuh driver on the Win XP Pro system and let me know how it goes. If you need help – email and I will phone you.

From: xxxxx
Sent: Wednesday, April 17, 2013 9:02 AM
To: xxxxxx
Subject: RE: xxxx Service Request: xxxxxxxx

Mike,

Maybe the best solution is to partition the HD and add Windows XP ?

Otherwise – use the old computer which has XP installed.

Please advise.

Enviado el: Wednesday, April 17, 2013 2:24 PM
Para: info@xxxxx
Asunto: xxx Service Request: xxxxxxxx

Jan,

Thank you for contacting xxxx Pro Support. It was a pleasure working with you today on your third party driver issue. Here are the reference numbers that correspond to our conversation.

Your Service Tag is: xxxxxx

Your Service Request Number is: xxxxxxxx

As your case owner, I am taking responsibility for ensuring that your issue is resolved.  My goal is to make certain that you are satisfied with the experience you have with xxxx.  Please feel free to reach out to me for any questions or concerns that you have regarding your current issue.

Thank you for choosing xxxxx,

xxxxx

Client Technical Support Sr. Associate

xxxx | ProSupport

Toll Free: xxxxx

My hours are 7:30 AM to 4:30  PM CST on

Monday, Tuesday, Wednesday, Thursday and Saturday

If you need assistance outside of my normal working hours, please contact my team:

Customer feedback: How am I doing? Please contact my manager:

For 24 hour support: ProSupport xxxxxxx

EMAIL NEVER SENT - WE JUST PUT UP THIS SITE - DID NOT WANT ANOTHER LONG AMBIGUOUS STORY - WE WANTED SOLUTIONS >>>>

Dear Mr Prasse,

Thank you for not answering the three simple questions below. We did ask for a technician when we phoned your Company in Belgium - and take note that you are an “Area Sales Manager” – which is again confusing.

Fortunately our computer supplier – who gives life-time technical support (for their machines) – entered our computers remotely from the US and installed our Mutoh printer in 7 minutes. We have finally achieved what Mutoh HQ would not do.

I am copying and pasting all exact information from last September 18^th, 2012 and earlier on our new blog - to remind you - and inform the entire world that LI Distribuciones attempted to have us transfer 1,581.59 Euros to them before actually even physically (personally) inspecting the machine we purchased from them for over 1,550,000 ptas in 2000 ($10.600). We also purchased a computer – Onyx RIP – paper and inks from this company - A TOTAL OF $20,000.

As I recorded, said and wrote – Raul Vega did hang up on me when I asked for a written pro forma bill / estimate before transferring these funds to them. When I phoned back and asked to speak with the owner – the receptionist screamed that she would not put me through to him – nor give me a phone number to speak with Jose Andres Simon Martinez.

As we know other similar cases – we do not feel this to be a personal matter. However – it is extremely difficult to phone “LI” back when the only apparent technician in the Capital of Spain is so temperamental, unprofessional and rude – as well as not available and requires money transferred with no written estimate or actual inspection of the machine.

The ongoing complaints and problems we – and others - have had with LI Distribuciones, Mutoh in Spain and Europe, since the time of purchase – may be read by you – along with the rest of the entire world – which of course will be a public service to others who are contemplating the acquisition of ANY Mutoh Products worldwide.

The link will be sent to the Mutoh Japanese Headquarters for their review – as well as all the professional forums. We aspire to reach top visibility placements on Google, etc. for multiple keyword searches.

We hope Mutoh accepts our constructive criticism as an aid to possibly expanding their goals.

Again, the machine is fantastic – yet there is NO technical support or parts available - quickly and efficiently – if at all.

2011  Mutoh Belgiums announces the layoff of 124 employees; 45 employees will remain.

Sincerely,

THERE IS MUCH MORE TO ADD. TALK ABOUT RUN-AROUNDS - THIS FELLOW IS THE MOST ABSURD PERSON I HAVE EVER MET !!!

MORE TO COME SOON ... IT IS NOW A YEAR LATER - AND THERE HAS BEEN NO LOGICAL SOLUTIONS OFFERED FROM MUTOH IN BELGIUM.

EACH EMAIL FROM MR PRASSE COMES WITH ALL THIS ATTACHED: